Return & Refund Policy

At HauntForm, we want you to be happy with your order. If there's an issue with your purchase, we're here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must:

• Be unworn and unwashed.

• Be in its original condition.

• Include all original tags and packaging.

To start a return, email HauntForm@outlook.com with your order number and the reason for your return. Please wait for our instructions before sending your item back.

Refunds

Once we receive and inspect your returned item, we'll let you know if your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping costs are non-refundable unless the return is due to our mistake, such as receiving the wrong item or a faulty product.

Exchanges

We don't currently offer direct exchanges.

If you need a different size or would like another item, simply return your original purchase for a refund and place a new order.

Non-Returnable Items

The following items cannot be returned:

• Final sale items

• Gift cards

• Custom or personalized products

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at HauntForm@outlook.com. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.